How to Fix "ERR_NAME_NOT_RESOLVED" in Google Chrome

What does ERR_NAME_NOT_RESOLVED" mean? Can’t load a website in Google Chrome? Learn how to fix "ERR_NAME_NOT_RESOLVED" in this article!

The debate of which web browser is the best is a tale as old as time. However, as of today, Google Chrome is still regarded as the top browser chosen by computer users on all platforms. However, this doesn’t mean that the browser is flawless — it’s far from it, actually.

How to Fix

If Google Chrome is your browser of choice, then you may have run into the "ERR_NAME_NOT_RESOLVED" error at some point. This error can occur for a variety of reasons, but most commonly occurs when Google Chrome tries to access a website that has been taken down or blocked.

Luckily, this problem is easily fixed with a few simple steps!

Table of Contents 

What causes the "ERR_NAME_NOT_RESOLVED" error in Google Chrome?

This particular error code is more common than you’d think. It can happen for a variety of reasons, including an outdated browser or something wrong with your system configuration. Here are just some examples to help you identify where your issue comes from:

  • Your DNS server is temporarily unavailable
  • Your DNS addresses are outdated or cached
  • Something is wrong with your router
  • Incorrectly configured network settings
  • Outdated network adapter driver
  • Chrome’s prediction feature is enabled
  • Your antivirus app is causing problems with the network
  • Your computer is infected with malware

Regardless of what caused the error message, we're here to help you resolve it. The article below contains simple tips for getting around this Google Chrome problem and fixing "ERR_NAME_NOT_RESOLVED".

Solved: This webpage is not available (ERR_NAME_NOT_RESOLVED)

Now, it's clear that there are several things that could be causing this error message to show up. Google Chrome is trying to access a website, but it's unable because the site's DNS server isn't working correctly or Google can’t connect due to network issues like your router not being plugged in properly.

Below are nine things you can try to fix Google Chrome's "ERR_NAME_NOT_RESOLVED" error:

Method 1. Reboot your computer and router

Here's an easy solution for the most prevalent computer problems: restart your system. You may also reset your router, which will allow it to start fresh! Here are some basic instructions for doing so on Windows 10 with any router:

  1. Click on the Windows icon in the bottom-left of your screen to bring up the Start menu.
  2. Click on the Power option, and then choose Restart. This is going to close all of your open applications and completely restart your computer.
    reboot your computer

There are many ways to resolve internet-related issues, and one of them is restarting your router. There's no reason not to try it out since all you need for this is three easy steps, described below:

  1. Locate the power button on your router and turn the device off.
  2. Wait for a few minutes. We recommend waiting anywhere between three to five minutes to allow your router and network to properly shut down.
  3. Turn your router back on.

If you're still unable to access the website after restarting your computer and router, continue reading. We'll help you try some other fixes below!

Method 2. Clear your browser data in Google Chrome

Something to try is clearing out your Google Chrome browser data. While this is going to wipe your passwords, history, and autofill when browsing, it’s also going to reset essential features to unblock potentially faulty websites.

  1. Click on the More icon (displayed by three dots arranged vertically) and hover over More tools. Click on Clear browsing data.
    clear broeser data
  2. Make sure the time range is set to All time. This will delete all of your browsing data with no residual files causing problems in the future.
    clear browser data
  3. To delete all of your browsing data, you need to make sure that all three of the following options are checked before you proceed:
    • Browsing history
    • Cookies and other site data
    • Cached images and files
      clear cached data
  4. Click on the Clear data button. After the process is over, restart Google Chrome and try visiting the website that gave you an error previously.

Method 3. Clear your DNS cache

If you have problems with connecting to a website, it could be a result of outdated or incorrect DNS and IP settings. You can manually correct this by following these steps:

  1. Open the search bar in your taskbar by clicking on the magnifying glass icon. You can also bring it up with the Windows + S keyboard shortcut.
  2. Type Command Prompt in the search box. When you see it in the results, right-click on it and choose Run as Administrator.
    clear DNS cache
  3. When prompted by the User Account Control (UAC), click Yes to allow the app to launch with administrative permissions. If you're using a local account that doesn't have administrator permissions, click here to convert your user.
  4. Input the commands below in the following order, pressing the Enter key on your keyboard after each line
    • ipconfig /flushdns
    • ipconfig /registerdns
    • ipconfig /renew
    • ipconfig /release
      clear DNS cache
  5. Close the Command Prompt and see if you’re able to visit the website giving you an error previously.

Method 4. Reset the Winsock catalog

Resetting your Winsock library will help get rid of any problems and restore the default settings on Windows Sockets API so that everything is running smoothly again!

  1. Open the search bar in your taskbar by clicking on the magnifying glass icon. You can also bring it up with the Windows + S keyboard shortcut.
  2. Type Command Prompt in the search box. When you see it in the results, right-click on it and choose Run as Administrator. When prompted by the User Account Control (UAC), click Yes to allow the app to launch with administrative permissions.
    reset winsock catalog in command prompt
  3. Input the commands below in the following order, pressing the Enter key on your keyboard after each line:
    • netsh int ip set dns
    • netsh winsock reset
    clear winsock
  4. Close the Command Prompt and see if you’re able to establish a connection to the internet. If you’re still seeing the “ERR_NAME_NOT_RESOLVED” message there are a couple more things you can try.

Method 5. Disable the prediction feature

Google Chrome's prediction function promises to make browsing faster. As it predicts which links you will click on, the browser loads pages faster by preloading assets. In order to do this, it collects information from open webpages and uses that data when loading a new site.

This prediction service is known to cause issues such as the ”ERR_NAME_NOT_RESOLVED” error message. Deactivating it in Google Chrome may resolve the problem.

  1. Click on the More icon — the three dots in the upper-right corner of your browser, — and then click on Settings. Alternatively, if you prefer the speedier route, you can also just type chrome://settings in your address bar and hit go.
    disable google chrome prediction
  2. Click on Privacy and security from the sidebar. On the main page, click on the Cookies and other site data button to be redirected.
    google chrome privacy and secueity
  3. Tip: On older versions of Google Chrome, you may need to scroll all the way to the bottom of the Settings page, and then click on the link that says Advanced settings. You should see a new section open up, extending the page further.
  4. Scroll down until you see the Preload pages for faster browsing and searching setting. Click on the toggle so that the feature is turned off (shows up grey).
    switch off preload pages for faster browsing
  5. Restart Google Chrome and see if you’re able to access the problematic website after making this small change to your settings.

Method 6. Temporarily disable your antivirus

Sometimes, your antivirus app can detect other apps as “false positives”, which means that it falsely detects a harmless website as a potential threat. In this case, you need to temporarily turn off your antivirus app, and then connect to the website which is giving you the “ERR_NAME_NOT_RESOLVED” error right now.

  1. Right-click on an empty space in your taskbar and choose Task Manager from the context menu.
    diable antivirus
  2. Switch to the Start-up tab using the header menu located at the top of the window. Here, find your antivirus application from the list and select it by clicking on it once.
  3. Click on the Disable button now visible in the bottom-right of the window. This will disable the application from launching when you start your device.
    disable antivirus
  4. Restart your computer and see if you’re able to access the website giving you an error. Don’t forget to turn your antivirus app back on afterwards!

Method 7. Scan your computer for malware

We recommend scanning your computer to make sure that it does not have any viruses. There are some harmful programs that can cause the computer and apps to crash, or might trigger the “This webpage is not available (ERR_NAME_NOT_RESOLVED)” error.

To scan, we’ll use the Windows Defender built-in program, which is available in both Windows 10 and Windows 11 for free. To get a more thorough assessment of your device’s health, we recommend purchasing a third-party application that specializes in real-time protection and internet protection.

  1. Open the search bar in your taskbar by clicking on the magnifying glass icon. You can also bring it up with the Windows + S keyboard shortcut.
  2. Type in Windows Security and launch it from the search results.
    scan windows for malware
  3. Switch to the Virus & Threat Protection tab using the home screen or the menu in the left-side pane. Click on the Scan Options link.
    virus and threat protection
  4. Select the Full scan option. This is going to check every single file on all of your drives to ensure no threats can hide. Take note that this scan may last over 1-2 hours, depending on how many files you have on your system.
    pc full s can

Click on the Scan now button to begin the scan. If a threat is detected, Windows 10 will automatically quarantine or remove it entirely. You can review the scan results afterwards. 

Method 8. Switch your DNS server

DNS server details are important for configuring your network. If you've previously attempted to acquire DNS information automatically, try manually entering a DNS address. You may pick from a variety of public servers, which we'll discuss further down!

  1. Press Ctrl + X on your keyboard, and then click on Network Connections from the context menu.
    network connections
  2. Select your current connection type (for example “Wi-Fi” or “Ethernet”) in the left pane, and then click on Change adapter options on the right pane.
    change adapter options
  3. Right-click on the connection you’re currently using and select Properties.
    internet protocol properties
  4. Scroll down until you see the Internet Protocol Version 4 (TCP/IPv4) option. If there’s no checkmark next to it, click on the box once to enable it. Afterwards, click on the Properties button to open a popup window.
    ethernet properties
  5. Select Use the following DNS Server addresses. Now, you have some choices for what DNS server you want to use:
    1. Type into the first row, then into the second row. This will change your DNS to the popular server, which you can read more about by clicking here.
    2. Alternatively, use Google’s DNS server by typing in as Preferred DNS server and as Alternate DNS server.
    3. You can also use OpenDNS if you type in and instead.
internet protocol version 6

Select the Validate settings upon exit option if you don’t want to restart your computer — otherwise, and then click OK and reboot. See if the changes have helped you restore the website giving you the “ERR_NAME_NOT_RESOLVED” error.

Method 9. Turn off the Windows Firewall

One of the common problems users face with the Windows Firewall is that it causes issues such as errors when browsing, failed downloads, and much more. Turning off your Windows Firewall might be enough for this problem to resolve!

  1. Press the Windows + R keys on your keyboard to launch the Run utility. Type in “firewall.cpl” (without the quotation marks) and click on the OK button.
  2. Click on the Turn Windows Defender Firewall on or off link, located on the left side of the window.
    turn off windows firewall
  3. Make sure that you select the “Turn off...” option for both Private network settings and Public network settings.
    turn off Windows fireqall
  4. Click OK and restart your computer. Check if you’re able to access the desired website after making this change on your system.

Final thoughts

This article has gone over nine of the solutions for getting an "ERR_NAME_NOT_RESOLVED" error in Google Chrome. Now, you can get back to your favorite websites with ease!

If any other issues are occurring on your computer that we didn't mention here today, feel free to contact us — we're always happy to help! Our team of experts is always available to answer any questions or concerns if you reach out to us via email, live chat, and phone.

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