How To Fix Hyperlink Not Working in Microsoft Teams

Are you a new or experienced MS Teams user? Learn how to fix the hyperlinks not working issue in the Microsoft Teams application on all platforms.

Are you a new or experienced MS Teams user? Learn how to fix the hyperlinks not working issue in the Microsoft Teams application on all platforms.

Have you ever been working on a project in Microsoft Teams only to click on a hyperlink and have nothing happen? It's a frustrating experience, made even more difficult because there's no obvious way to fix it. But don't worry — we've got you covered.

Microsoft Teams is a powerful business communication tool, but sometimes things can go wrong. Many people are reporting that hyperlinks are not working in Microsoft Teams. This can be quite frustrating when you're trying to click on a link that doesn't work.

This blog post will show you how to quickly and easily fix the hyperlink not working issue in Microsoft Teams.

Fix hyperlink not working in MS Teams

Table of Contents 

  1. What Is Microsoft Teams?
  2. What Are Hyperlinks in Microsoft Teams?
  3. Why Are Hyperlinks Not Working in Microsoft Teams?
  4. Fix Hyperlink Not Working in Microsoft Teams
    1. Restart Teams
    2. Clear cache and cookies of your browser
    3. Re-sign into Teams account
    4. Clear Cache of Teams
    5. Switch to the Microsoft Teams Web App
    6. Open the Link in a New Tab
    7. Update Microsoft Teams
  5. Conclusion 

To know more about these steps in detail, continue reading.

What Is Microsoft Teams?

Microsoft Teams is a unified communications platform that combines real-time chat, video conferencing, file sharing, and task management. It was designed to improve collaboration within organizations and is now being used as a replacement for Zoom and Discord by many users.

Microsoft Teams is suitable for both professional and personal use. It offers a range of features that make it ideal for workgroups, including the ability to set up channels for specific projects or topics, conduct audio and video meetings, and share files.

It also has a user-friendly interface that makes it easy to use. Teams is also highly secure, with end-to-end encryption in place to protect user data.

What Are Hyperlinks in Microsoft Teams?

In Microsoft Teams, a hyperlink is a piece of text that, when clicked, takes the user to another web page or document. Hyperlinks are commonly used to create navigation between different pages on a website or within a document.

In Teams, hyperlinks can be added to chat messages and conversations. To add a hyperlink to a chat message, simply type or paste the URL into the message box. The link will automatically be displayed as clickable text.

Many users and groups rely on hyperlinks to redirect and direct traffic to the most important resources. So, when the hyperlinks are not working in Teams, it can be a real pain.

Why Are Hyperlinks Not Working in Microsoft Teams?

The first thing you need to do when troubleshooting is to identify where the problem is occurring.

  • If the hyperlink is not working when you click on it in the chat window, the issue is most likely with your internet connection.
  • If the problem occurs when you click on a hyperlink in a document or website that's been shared in Microsoft Teams, then the issue is most likely with how the link has been formatted.
  • If the link opens a webpage but doesn't load any content, the page itself may be no longer available.
  • If your browser is outdated, it may cause some problems that lead to hyperlinks not working.
  • Teams may block the link from opening if your permissions and authorizations are not set up correctly.
  • If the link is flagged as suspicious or dangerous, Teams will most likely attempt to protect your computer by blocking the link.

These are only the most common causes for hyperlinks not working in Teams. Your case may be related to your system, your Teams installation, or a unique combination of factors.

Ways to Fix Hyperlink Not Working in Microsoft Teams

There are a few things you can try to fix the problem.

Method 1. Restart the Microsoft Teams App

The first thing you should try is to restart the Teams app. This can help if the problem is caused by a glitch or bug in the software. Here's how to restart the Teams app completely:

  1. Close all open Microsoft Teams windows and applications on your computer, and then right-click on an empty space in your taskbar and choose Task Manager.
    Task Manager
  2. Locate the Microsoft Teams application in the Processes or Details tab of the Task Manager. Once you have it, click on it once and click the End Task button.
    End Task
  3. Wait until the Teams process quits entirely, and relaunch the application.

Method 2. Clear Your Browser Cache

If the problem occurs in your browser, the issue may be related to your browser's cache. The cache is a temporary storage location that's used to store data so that it can be accessed more quickly. Over time, the cache can become full of outdated data, which can cause problems.

To clear your browser cache, you'll need to access the settings for your browser. The process is different for each browser.

How to Clear Browsing Data in Google Chrome

If you use Google Chrome for browsing, follow the steps below to clear your browsing data.

  1. Click on the More icon (the three dots placed vertically next to your Chrome user icon), and then hover over More tools. Select Clear browsing data from the drop-down menu.
    Chrome settings
  2. Make sure the time range is set to All time.
    Chrome settings
  3. Enable all of the following options:
    1. Browsing history
    2. Cookies and other site data
    3. Cached images and files
      Chrome settings
  4. Click on the Clear data button. After the process is over, restart Google Chrome and check if this helped you resolve the problem.

How to Clear Browsing Data in Firefox

If you use Mozilla Firefox for browsing, follow the steps below to clear your browsing data.

  1. Type about:preferences#privacy into the address bar and press the Enter key on your keyboard. You’ll be redirected to Firefox’s settings page.
    Mozilla settings
  2. Scroll down to the Cookies and Site Data section. Here, click on the Clear Data button.
    Mozilla cookies and site data
  3. Select both Cookies and Site Data and Cached Web Content, then click on the Clear button to proceed. Wait for Firefox to process your request and delete the data.
    Mozilla cached web content
  4. Restart your browser after the task has concluded.

How to Clear Browsing Data in Microsoft Edge

If you use Microsoft Edge for browsing, follow the steps below to clear your browsing data.

  1. Click on the Edge menu button in the browser's top-right corner, and then click on Settings from the available options.
    Edge menu
  2. Switch to the Privacy, search, and services tab using the pane on the left side. Here, scroll down until you see the Choose what to clear button, then click on it.
    Edge choose what to clear
  3. Make sure to set the time range to All time.
  4. Select Browsing history, Download history, Cookies, other site data, and Cached images and files, then press the Clear now button.
    Edge clear browsing history, cookies, side data, chached images
  5. Wait for the process to finish, and then test if the same error occurs when you browse with Edge.

Method 3. Log In and Out of Your Microsoft Teams Account

If the problem is related to your account, you may be able to fix it by logging out and then logging back in. This will refresh your account and may clear any problems causing the hyperlinks not to work.

  1. Launch Microsoft Teams and click on your user avatar in the window's top right corner.
    Microsoft Teams
  2. Click on the Sign out option from the context menu. This is going to log you out of your current Teams account.
    Sign out of Microsoft Teams
  3. After signing out, enter your account credentials and sign back into Microsoft Teams. When you’re done, test if you can open hyperlinks properly.

Method 4. Clear the Microsoft Teams Cache

If the problem is with the Teams app, then the issue may be related to the cache. The Teams cache stores data so that it can be accessed more quickly. The data in the cache can become old and irrelevant over time, similar to how web browsers fill up with outdated information and start causing issues.

  1. Exit out of Microsoft Teams entirely. Follow the steps in Method 1 to learn how to close the application completely.
  2. Press Windows + R keys to bring up the Run dialog box. To open the correct folder in your File Explorer, type '%AppData%\Microsoft\teams' and press Enter.
  3. Press the Ctrl + A keyboard shortcut to select all the folders and files in this directory. Alternatively, you can click and drag with your mouse or select all folders and files one by one.
    Registry Teams
  4. Press the Del button on your keyboard, or right-click on any of the selected items and choose Delete from the context menu.
    Registry Teams
  5. Launch Microsoft Teams and see if your hyperlinks are working.

Method 5. Switch to the Microsoft Teams Web App

If the problem is with the Teams app, you may be able to fix it by switching to the web version of Teams. You can use Teams in any browser of your choice by opening the link in your browser.

Microsoft Teams web app


Method 6. Open the Link in a New Tab

If the problem is with how the link is formatted, then you may be able to fix it by opening the link in a new tab. This can be done by right-clicking on the link and selecting "Open in new tab."

Open Microsoft Teams in new tab


Method 7. Update Microsoft Teams

If none of the other methods have worked, the problem may be related to a bug or glitch in the Teams software. The best way to fix these sorts of problems is to make sure you're using the latest Teams version.

  1. Launch the Microsoft Teams app and make sure you’re logged into your account.
  2. Click on the three dots next to your profile picture in the app's top right corner, and then select Check for updates from the context menu.
    Update Microsoft Teams
  3. Wait for Teams to find a new update. If an update is released and available on your device, download and install it.


Suppose your hyperlinks aren't working in Microsoft Teams. In that case, you can try a few things to fix the problem—including restarting Microsoft Teams, checking your browser settings, clearing your cache and cookies, updating Microsoft Teams, or reaching out to customer support for assistance. Hopefully, one of these solutions will work for you!

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