So, are you looking to create an email on your internet-capable mobile device, whether that device may be a phone or a tablet? In this guide, you will learn how to set up your email using POP and IMAP for internet-capable tablets and phones. You’ll also learn how to connect other features to your email through Exchange ActiveSync.
Bear in mind that there's a different set of information for Office 365 users and non-Office 365 users.
How to setup IMAP or POP email on your tablet/phone
Start by firing up your chosen email program on your phone. Once you open it, you will click on the option to add an account.
Any struggles to find the email app on your device can be quickly solved by referring to the documentation provided with your phone/tablet. After making it to the email app, you will want to do 1 of 2 things.
If you are an Office 365 user, refer to the steps below. If you are not an Office 365 user, refer to steps later in the article.
The following information contains the criteria you will need for setting up your email when using Office 365. If you are looking for information on setting up an email without Office 365, refer to “Find your server settings” below this section:
- Email address - you will need your full email in its entirety.
- User Name - you use your full email address for your username
- Password - the one used for your email account
- Server Settings - this includes your incoming and outgoing server settings. You can pick POP3 or IMAP.
- Authentication Settings - if you are using a program that gives you the ability to use the advanced settings, following these settings: Click on the outgoing server that requires an authentication option>Click on the setting that allows you to use the same user name and password for email sending options>Do not click on the setting for Secure Password Authentication
Find Your Server Settings
If you are not using an Office 365 email and you are using an Exchange mailbox, these are the steps you will need to take.
- Using the Outlook Web App, sign in to your account.
- (Still in the Outlook Web App) Click on Settings, located in the toolbar, then click on Mail, and finally POP and IMAP.
- You can find the server names for POP3, IMAP4, and SMTP, as well as other settings you might need to enter, are listed on the Settings for POP and IMAP Access page beneath the POP, IMAP, and SMTP settings.
Other Important Information
If you see the words “Not Available” underneath the POP, IMAP, or SMTP settings, you might need to contact somebody in charge of your email account. This person will help you figure out your Exchange ActiveSync Server name.
In order to set up an email account on a mobile phone, you must have a data plan with your carrier.
Ways to help secure the communications between your server and your computer include Secure Sockets Layer (SSL) and Transport Layer Security (TLS). They might be referred to as encryption.
- Your email program might show port 110 or 143. This may happen automatically if you are using IMAP or POP. In this case, make sure you click on SSL encryption.
- After that, enter port number 995 in place of port number 110 if you use POP. If you use IMAP, type in a port number of 993 to replace the port number 143.
- If your email program happens to use server port 25 for SMTP, you will want to click on TLS encryption. After that, enter 587 in place of port number 25.
- If you have an email account that requires registration, register it as soon as you sign in to the Outlook Web App.
- Your email account will not register through a mobile phone if you do not do it through the Outlook Web App. Once you’ve signed in, sign out and try to connect using your phone.
- If you happened to connect to your account with a POP/IMAP connection, you will not be able to use or synchronize your email unless you are using a wireless connection.
- If you don't have direct access to a wireless connection, then you can connect with an Exchange ActiveSync account. With this account, you can synchronize emails, contacts, and calendar.
Now, you’re ready to set up your email account with an internet-capable mobile device.
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