Frequently Asked Questions
Hvad er Retail Software-produkter?
Retail Software products are the same products you would purchase at local software stores. They are packaged for retail sale and usually include the retail box, CDs, a manual, the paper license agreement, and an Activation key. Similar to OEM software, a Retail Product is licensed for use on one computer only.
Hvad er en digital download?
A digital download is an electronic version of your software product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is not included in your purchase. The software install program is downloaded through cloud-based storage.
Er din software legitim?
All our software products are 100% legitimate and authentic. They are all covered by our company's hassle-free money-back guarantee.
Hvordan kan jeg være sikker på, at min kopi af Microsoft Office er legitim?
We encourage all our customers to register their email address with their specific Microsoft Office Product key via Microsoft online activation to ensure verification and tracking of their authentic software products.
Hvordan kan du sælge softwaren så billigt?
We work directly with our supplier to purchase large volumes to get the lowest rate possible. Because we save on costs, we want to ensure our valued customers save too.
Kan jeg købe én licenseret software og installere på flere computere?
OEM and Retail Product software licenses are designed to install and activate on one computer only, unless otherwise specified.
Er jeg i stand til at geninstallere softwaren på en anden maskine, hvis mit operativsystem gik ned eller computerhardware fejlede?
OEM and Retail software licenses will allow activation on one machine only.
Kan jeg bestille en hardcopy DVD/CD-disk med den software, jeg har købt?
Here at SoftwareKeep, we rely on fast and efficient digital delivery service. This means no waiting for a physical product to be delivered, you can download your new software immediately. You have the option to backup your software after purchase to the device of your preference (ex. USB drive, disc, external hard drive).
Kan Windows Vista opgraderes til Windows 7, 8 eller 10?
Absolutely, it is possible to upgrade Windows Vista to a more recent Microsoft Windows edition. However, this process will require a "Clean" or "Parallel Installation", followed by selecting the Custom-Install process. Please refer to your machine"s hardware specification for more information on installation.
Leverer du softwareprodukter i mængde- eller bulkordrer?
Large-volume purchases can certainly be arranged by contacting us directly, via email, live chat, or phone. We"ll send you a comprehensive quotation with details of the product of your interest.
Når varer er udsolgt, hvor lang tid tager det, før disse varer genopbygges?
We strive to keep the volume of our inventory sufficient for our customers. In the event that we run out of a particular product, we will do our utmost to inform customers immediately and re-supply our stock to fill your order in the most expedient method possible.
Kan jeg bytte den software, jeg har købt til en højere udgave, hvis jeg har ombestemt mig eller har brug for noget andet (f.eks. fra Home & Student til Home & Business)?
We follow our company's Return Policy strictly to avoid possibly invalidating the product key for your software.
Hvordan anmoder jeg om en prismatch fra SoftwareKeep?
When making a purchase, price match requests from SoftwareKeep are handled via Chat or Email. Please send us the URL link of the lower price that is still in effect that you want us to price match. SoftwareKeep will then review and verify the price match request and the authenticity of the competitor's products.
Kan jeg bede om en prismatch efter et køb fra SoftwareKeep?
A price match request after a purchase from SoftwareKeep will not be honoured.
Hvad skal jeg give?
You'll need to provide: The URL of the competitor's offer you'd like us to beat. The competitor's sale price.
Hvordan fungerer digitale downloads?
Step 1: Search for the desired product.
Step 2: Select the software you need.
Step 3: Proceed to cart as a quest or create an account. Step 4: Receive your software in minutes in your email. Final Step: Download and Install your purchased software.
Hvordan afinstallerer du din download?
Mac:
Step 1: Click on Finder icon,
Step 2: Click on Application folder,
Step 3: Drag the Microsoft Office folder to Trash., Step 4: Remove preference and license files and Office folder and Open library folder and move all com.microsoft files to trash,
Step 5: Empty thrash, If there’s anything in Trash you want to keep, be sure to make a copy before you continue, Click Finder > Empty Trash.
Windows:
Step 1: Open Programs and Features by clicking the Start button,
Step 2: Click on Control Panel,
Step 3: After click on Programs option,
Step 4: And then, Click on Programs and Features and follow the Microsoft Office steps to uninstall.
Enkle trin til at få vores digitale produkter direkte fra os til dig.
Hurtigt og nemt
![](http://softwarekeep.com/cdn/shop/files/check-step1_960x.png?v=1705396207)
Trin 1:
Søg efter det ønskede produkt.
![](http://softwarekeep.com/cdn/shop/files/check-step2_960x.png?v=1705396219)
Trin 2:
Vælg den software, du har brug for.
![](http://softwarekeep.com/cdn/shop/files/check-step3_960x.png?v=1705396240)
Trin 3: Læg i kurv
Fortsæt til indkøbskurven som en opgave eller opret en konto.
![](http://softwarekeep.com/cdn/shop/files/check-step4_960x.png?v=1705396268)
Trin 4: Tjek din postkasse
Modtag din software på få minutter i din e-mail.
![](http://softwarekeep.com/cdn/shop/files/check-step5_960x.png?v=1705396267)
Sidste trin
Download og installer din købte software.