How To Unfreeze Your OneDrive

OneDrive is a great free storage for Windows users. If your OneDrive is frozen because you stopped using it, choose one of these options to unfreeze it.

OneDrive freezing is a frustrating issue, but there are several ways to fix it. This article will help you get OneDrive working again.

Many people have encountered the irritating issue of OneDrive freezing, leaving files inaccessible and causing delays in productivity. Fortunately, it is possible to fix this problem with just a few steps following the instructions outlined in this article. With these tips and tricks, you can get OneDrive back up and running quickly and easily, so that you can return to your work without undue hassle or frustration.

Jump To:

  1. What Does It Mean When Your OneDrive Account Is Frozen?
  2. Solved: Help, My OneDrive Is Frozen!
  3. You’re Having Trouble Syncing a Certain File
  4. You’re Running Out of Space
  5. You’re Not Able To Sign In

Whether you are an experienced user or just getting started with the cloud storage service, these directions will help you get back on track as soon as possible.

onedrive account

What Does It Mean When Your OneDrive Account Is Frozen?

OneDrive makes it easy to store and share your important files in the cloud. Unfortunately, sometimes you may encounter an "account frozen" message. This can be a frightening experience but rest assured that there is no need to worry or panic - your files will still be there.

Generally, this means that either you have exceeded your storage allowance or you haven't signed in for a while. To regain access to your files, all you need to do is unfreeze your OneDrive account. With just a few clicks of a button, you'll be back on track with your file organization and sharing.

Solved: Help, My OneDrive Is Frozen!

To unfreeze your OneDrive, follow these steps:

  1. Navigate to in your browser, and sign in with the OneDrive account that is frozen. If you don't know your login details, recover your account.
  2. Click “Unfreeze your account” if you get the warning pop-up.
  3. After logging in, go to and click "See what's taking up space." From there, you can delete any unwanted files; this includes clearing your recycle bin.
  4. If you can't create enough storage, get more storage. You can purchase a Microsoft 365 subscription, or upgrade your existing subscription to get an additional 1 TB of storage.

After completing these steps, it may take up to 24 hours for your files to recover and unfreeze. In the meantime, here are a few tips and tricks that can help you unfreeze your OneDrive quickly and easily if you're dealing with other problems related to freezing or syncing issues:

1. You’re Having Trouble Syncing a Certain File

Whenever you open a file on your computer, the OneDrive app will check to see whether the file is in the cloud. This process happens in the background. If it fails, the file won't sync and you will see an error message.

This type of error is caused by file names that are too long, characters that are not supported, or moving the target file. To fix this, you can rename the file, compress it, or delete it.

If you’re using the premium version of OneDrive, you can avoid this issue by compressing the file before uploading it. However, you cannot upload files over 10GB with the Premium version.

The easiest way to fix this issue is to move the file out of the sync folder and back to its original location. Then, try to sync the file again. If it still fails, you can try restarting the program to refresh the program's cache. If this doesn't help, you might have to switch to another network.

2. You’re Running Out of Space

Using OneDrive can be a great way to share and sync files between your PC and other devices. However, over time, you may run out of space. Microsoft makes it easy to free up a few gigabytes by following a few simple tips.

The first step is to find out how much space you have left on your PC. You can use a disk utility to analyze your system and determine how much space is available. You may need to delete or move files to free up some space. You can also delete unnecessary files from the Recycle Bin.

The Storage window in OneDrive offers a handy view of what is currently on your Windows PC. It also shows how much space is being used by different types of files. You can also see how much free space you have on your main drive.

The Storage Metrics page in OneDrive provides a more comprehensive look at how much space you have on your PC. It also offers information on how to find the most optimal storage.

3. You’re Not Able To Sign In

Whether you're using a Windows or Mac, there may be times when you aren't able to sign in to OneDrive. There are many reasons why this happens. However, a few easy solutions can fix this problem.

First, you should check your Internet connection. If your Internet connection is fine, then you should check your account information. Make sure you have entered all the information correctly. If you do, then you should be able to sign in. If you still can't sign in, then you may need to repair your network drivers.

Next, you should check the security settings on your computer. Some security settings can prevent you from logging into OneDrive. The Windows Security feature called controlled folder access is one way to prevent you from signing in. If your account has been set to control folder access, you'll need to disable it.

Finally, you should try to sign in again. You can do this by launching OneDrive from the Start menu.


Why did I get a OneDrive account frozen message?

If you believe you received an account frozen notification in error, it's possible you have more than one Microsoft account. For example, you might have separate accounts for work and personal use. All you have to do is sign in to fix this.

What happens if I do nothing after my OneDrive is frozen?

All files stored in OneDrive will be automatically deleted by Microsoft 12 months after your account is frozen and you stop using the service.

How do I prevent my OneDrive account from freezing again?

Regularly using OneDrive will prevent your account from being frozen due to inactivity. Additionally, it's a good idea to keep an eye on how much storage space you're using so that you don't run out of space.

I'm having trouble unfreezing my OneDrive account. What can I do?

We recommend that you contact Microsoft support for assistance. There are a number of potential issues that could be causing the issue, and they will be able to help you resolve it quickly.


OneDrive is a convenient way to store and sync your files across multiple devices. However, there are times when you may experience problems with OneDrive, such as an account freeze or not being able to sign in. By following the tips above, you can troubleshoot these issues and get back to using OneDrive as usual.

We hope this guide has been helpful in troubleshooting your OneDrive issues. For more tips and tricks on using OneDrive, be sure to check out our blog or visit the Microsoft website. Thanks for reading!

One More Thing

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