Frequently Asked Questions
O que são produtos de software de varejo?
Retail Software products are the same products you would purchase at local software stores. They are packaged for retail sale and usually include the retail box, CDs, a manual, the paper license agreement, and an Activation key. Similar to OEM software, a Retail Product is licensed for use on one computer only.
O que é um download digital?
A digital download is an electronic version of your software product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is not included in your purchase. The software install program is downloaded through cloud-based storage.
Seu software é legítimo?
All our software products are 100% legitimate and authentic. They are all covered by our company's hassle-free money-back guarantee.
Como posso ter certeza de que minha cópia do Microsoft Office é legítima?
We encourage all our customers to register their email address with their specific Microsoft Office Product key via Microsoft online activation to ensure verification and tracking of their authentic software products.
Como você consegue vender o software por um preço tão barato?
We work directly with our supplier to purchase large volumes to get the lowest rate possible. Because we save on costs, we want to ensure our valued customers save too.
Posso comprar um software licenciado e instalar em vários computadores?
OEM and Retail Product software licenses are designed to install and activate on one computer only, unless otherwise specified.
Posso reinstalar o software em outra máquina caso meu sistema operacional trave ou o hardware do computador falhe?
OEM and Retail software licenses will allow activation on one machine only.
Posso solicitar um disco DVD/CD impresso do software que comprei?
Here at SoftwareKeep, we rely on fast and efficient digital delivery service. This means no waiting for a physical product to be delivered, you can download your new software immediately. You have the option to backup your software after purchase to the device of your preference (ex. USB drive, disc, external hard drive).
O Windows Vista pode ser atualizado para o Windows 7, 8 ou 10?
Absolutely, it is possible to upgrade Windows Vista to a more recent Microsoft Windows edition. However, this process will require a "Clean" or "Parallel Installation", followed by selecting the Custom-Install process. Please refer to your machine"s hardware specification for more information on installation.
Vocês fornecem produtos de software em grandes quantidades ou em grandes quantidades?
Large-volume purchases can certainly be arranged by contacting us directly, via email, live chat, or phone. We"ll send you a comprehensive quotation with details of the product of your interest.
Quando os itens estão esgotados, quanto tempo leva para que esses itens sejam reabastecidos?
We strive to keep the volume of our inventory sufficient for our customers. In the event that we run out of a particular product, we will do our utmost to inform customers immediately and re-supply our stock to fill your order in the most expedient method possible.
Posso trocar o software que comprei por uma edição superior se mudar de ideia ou precisar de algo diferente (ou seja, de Home & Student para Home & Business)?
We follow our company's Return Policy strictly to avoid possibly invalidating the product key for your software.
Como solicito uma correspondência de preço do SoftwareKeep?
When making a purchase, price match requests from SoftwareKeep are handled via Chat or Email. Please send us the URL link of the lower price that is still in effect that you want us to price match. SoftwareKeep will then review and verify the price match request and the authenticity of the competitor's products.
Posso solicitar uma correspondência de preço após uma compra no SoftwareKeep?
A price match request after a purchase from SoftwareKeep will not be honoured.
O que preciso fornecer?
You'll need to provide: The URL of the competitor's offer you'd like us to beat. The competitor's sale price.
Como funcionam os downloads digitais?
Step 1: Search for the desired product.
Step 2: Select the software you need.
Step 3: Proceed to cart as a quest or create an account. Step 4: Receive your software in minutes in your email. Final Step: Download and Install your purchased software.
Como desinstalar seu download?
Mac:
Step 1: Click on Finder icon,
Step 2: Click on Application folder,
Step 3: Drag the Microsoft Office folder to Trash., Step 4: Remove preference and license files and Office folder and Open library folder and move all com.microsoft files to trash,
Step 5: Empty thrash, If there’s anything in Trash you want to keep, be sure to make a copy before you continue, Click Finder > Empty Trash.
Windows:
Step 1: Open Programs and Features by clicking the Start button,
Step 2: Click on Control Panel,
Step 3: After click on Programs option,
Step 4: And then, Click on Programs and Features and follow the Microsoft Office steps to uninstall.
Passos simples para levar nossos produtos digitais diretamente de nós para você.
Rápido e fácil
Etapa 1:
Pesquise o produto desejado.
Etapa 2:
Selecione o software que você precisa.
Etapa 3: adicionar ao carrinho
Prossiga para o carrinho como uma missão ou crie uma conta.
Etapa 4: verifique sua caixa de correio
Receba seu software em minutos em seu e-mail.
Etapa Final
Baixe e instale o software adquirido.