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Apology Letter to our Esteemed Clients

Calvince Nyawara

On behalf of SoftwareKeep, I want to extend my sincerest apologies for the erroneous Windows 11 pre-order sale that appeared on our site.  

 

Our insider source must have misled us that there will be a release of Windows 11, information that has turned out to be FALSE. And we want to confirm to the general public that, Microsoft has not released any official communication regarding Windows 11.

 

I want to particularly thank agents for bringing this issue to our attention. We are always looking for ways to better our service, and the feedback was an invaluable part of that process.

 

At SoftwareKeep, we pride ourselves on selling 100% Genuine Microsoft products complete with customer support. We do this to ensure that our customers' needs are met. I know that we have let you down, and for that, we are very sorry.

 

As of this Friday, 6/12/2020 0030 EST Hrs., I assure you that the products have been removed from our sites. After a thorough audit, I want to confirm that no pre-order sale was received except for the test order from our CTO Allan. We will also be holding a mandatory review session to ensure our copywriters are aware of the proper procedure for checking the authenticity of all information.

 

Rest assured, we are doing everything in our power not to let this happen again. Nevertheless, we want to continue to provide you with the best service we can, so please accept this coupon for your next purchase on our website. 

 

Use the code SORRYOFFER to get a 15% discount on your next purchase upon checkout.

 

You can check our step-by-step guide on How to Avoid Online Scams.

 

Thank you for your invaluable support,

 

Sincerely,

Calvince N.

Content Manager

calvince@softwarekeep.com

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