Are you having trouble connecting to the NSIPS website because of the “Secure Connection Failed” error? Check out this guide.
Many users are experiencing issues when accessing the NSIPS website. Most of the reports point out an error related to using a secure connection. If you're one of these users and are seeing the error message "Secure Connection Failed" (or “Your connection isn’t private” in Chrome), don't worry - there are ways to fix this issue so that you can access your account without any problems.
When connecting to the NSIPS site via Mozilla Firefox or Google Chrome, your browser may display the following error message:
"Secure Connection Failed. An error occurred during a connection to nsips.nmci.navy.mil. Cannot communicate securely with peer: no common encryption algorithm(s)."
Luckily, there are several steps you can take to fix this issue and gain access to the website again. In this guide, we'll take a look at some of the common solutions that have been effective for many users.
How To Fix “Secure Connection Failed” When Connecting to NSIPS
Try the following solutions:
- Check that NSIPS is online
- Type “thisisunsafe” on the warning page
- Restart your browser
- Install new root certificates
- Clear your SSL state
- Try a different browser
Let’s take a deeper look at these solutions with step-by-step instructions on how you can perform them.
1. Check if NSIPS Is Online
The first thing you should do is ensure that the NSIPS website is actually online. Like most websites, NSIPS also needs maintenance and might experience downtime - especially during peak hours. So, it might not be a problem with your connection at all, and could simply be that the website is temporarily unavailable.
To check if NSIPS is online, visit this status page and verify that there are no issues listed next to the NSIPS domain name. Usually, scheduled maintenance will be announced ahead of time so you can prepare.
2. Type “Thisisunsafe” on the Warning Page
To bypass the “Secure Connection Failed” error, try typing “thisisunsafe” on the warning page. This will take you to a new page and bypass the error message. Simply click anywhere on the page and start typing - this works without a text input box.
When you finish typing “thisisunsafe”, the page should refresh and you’ll be able to browse the NSIPS website like normal.
3. Restart Your Browser
If you are having difficulty accessing the NSIPS website due to the "Secure Connection Failed" error, another way to resolve the issue is to restart your browser. This procedure can clear out any technical issues in your system that might be preventing successful communication with the server, and after a brief pause, you will be able to access and use the website as intended.
Additionally, it's always helpful to make sure that your browser is up-to-date before attempting access. While restarting your browser isn't a guaranteed solution for all cases, it is often a quick and easy fix for those experiencing this issue.
4. Install New Root Certificates
Many users have reported fixing the NSIPS website error by installing the MilitaryCAC certificate. This can be done by following these steps:
- Navigate to the MilitaryCAC website and read the information displayed on the page. If you’re using macOS, Chromebook, Windows RT, or Windows 10 S Mode navigate to the corresponding link.
- If you’re using Windows, click the first MilitaryCAC (.msi version) link. This is going to start a download process for your new certificate.
- When the download is finished, open the file and follow the installation instructions. You have the option to customize your installation, but we recommend leaving the defaults.
After installing the certificate, restart your computer and see if you can access NSIPS.
5. Clear Your SSL State
Another solution you can try is clearing your SSL state. This will fix issues such as incorrect SSL certificate details for a subdomain, which in return may solve the NSIPS website connection.
- Open the search bar in your taskbar by clicking on the magnifying glass icon. You can also bring it up with the Windows + S keyboard shortcut.
- Type in Internet Options and click on the first search result. Switch to the Content tab once the pop-up window shows up, and then click the Clear SSL state button.
- Click OK to close the popup, and then try connecting to the NSIPS website again.
6. Try a Different Browser
If nothing else worked in resolving this frustrating error, you can attempt accessing the NSIPS website from a different browser. For example, if you’re currently using Google Chrome, try using Mozilla Firefox instead.
Some users have reported success accessing NSIPS from Internet Explorer and the latest Microsoft Edge, too.
Conclusion
Getting the NSIPS Secure Connection Failed error is a common issue that many people have, and there are a number of different ways that you can solve the problem. The first thing that you can do is to check the network settings for your computer, and if they are configured correctly, then you will be able to fix the error. If not, then you will have to look into the problem to find a solution.
We hope that this guide has helped you to understand and fix the NSIPS Secure Connection Failed error and that you are now able to successfully connect again. If you continue experiencing problems with your connection, then be sure to reach out for support from your network administrator or IT department for further assistance.
One More Thing
Looking for more tips? Check out our other guides in the SoftwareKeep Blog and our Help Center! You’ll find a wealth of information on how to troubleshoot various issues and find solutions to your tech problems.
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