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Fix: Cortana Won't Close In Windows 10

Cortana is Microsoft’s iteration of a virtual assistant — a piece of artificial intelligence to help you perform mundane actions while using your operating system. However, not everyone wants to use this feature for various reasons, starting with the privacy risks and not optimized operating.
Cortana Won't Close In Windows 10

We’ve received reports of users finding an issue where Cortana won’t close on a Windows 10 operating system. This can get annoying, as the interface takes up a lot of space on the screen and makes it hard to do just about anything. Additionally, the Cortana app overrides most other screen elements, even blocking out the Start menu.

How to fix: Cortana Won't Close In Windows 10

To fix and resolve issues with Cortana not closing in Windows 10, we’ve compiled this guide with various different approaches. If you find our article useful, make sure to come back to SoftwareKeep for more troubleshooting guides and helpful tech tips.

Note: You might be required to have access to an administrator account to perform all of the methods described below. If the account you’re currently using doesn’t have administrative permissions, make sure to change this in your settings.

Method 1. Start menu troubleshooter

Windows 10 comes with plenty of built-in troubleshooters, as well as more troubleshooters available to download from Microsoft. One of these is the Start menu troubleshooter, which may fix issues with your Cortana function not closing.

  1. Download the Start menu troubleshooter from Microsoft.
  2. Run the startmenu.diagcab file you just downloaded. In some cases, you might have to run the program as an administrator in order to fix your Cortana issue.
    • You might be required to unzip the file first using an application such as WinRAR.
  3. Once the troubleshooter wizard opens, click on the Advanced link near the bottom left of the window and check the Apply repairs automatically option. Click Next to proceed.
    Troubleshoot Cortana
  4. Wait for the troubleshooter to scan for issues. This may take several minutes depending on your computer and the severity of the error(s).
    Troubleshoot Cortana
  5. If a problem is found, the troubleshooter will proceed to fix it. On the last “Troubleshooting has completed” screen, you’ll be able to find details about the issue.
    Troubleshoot Cortana
  6. Click on Close the troubleshooter and restart your device. Once it boots up again, check if Cortana functions properly.

Method 2. Install the speech package for your language

Some users have shared their tips on the Cortana not closing issue. They found that the error could be a side effect of your language’s speech package not being installed on Windows 10. To fix this, follow the steps detailed below.

  1. Click on the Start menu in your taskbar. This icon has the Windows 10 logo on it. If you’re not familiar with the Windows 10 interface, we recommend reading the How to Get Started with Windows 10 article on our website.
  2. Select the Settings icon, indicated by a gear. Alternatively, you can use the Windows + I keyboard shortcut to reach this application quicker.
    Install speech package
  3. Click on the Time & Language tile.
    Install speech package
  4. Select the Speech tab on the left side of the panel, then scroll down until you see Installed voice packages. Here, double check that your language is added. If you find that it’s not, click on the Add voices button.
  5. Check the box next to your language, then click the Add button.
    Install speech package
  6. Wait for the download to complete. This may take several minutes, depending on the size of the installation as well as your internet speed.
    Install speech package
  7. Restart your computer and check if Cortana functions properly after the correct language speech files are in place.

Method 3. Restart Cortana using the Task Manager

In some cases, simply restarting the Cortana process could help you fix it not closing properly. First, we’ll try using the Task Manager and terminate the Cortana process, then restart it by launching it again.

  1. Right click on any empty space in your taskbar, then select the Task Manager from the context menu.
    Restart cortana using Task Manager
  2. Locate Cortana listed in your Processes list. Select it by clicking on it once, then click the End task button now visible in the bottom-right of the Task Manager window.
  3. Restart your computer and Cortana. Check if it works properly now.

Method 4. Restart Cortana using the Command Prompt

If the regular Task Manager method wasn’t enough, you can try restarting Cortana with the help of the Command Prompt.

  1. Press the Windows + R keys on your keyboard. This is going to bring up the Run utility.
    restart cortana using command prompt
  2. Type in “cmd” without the quotation marks and press the Enter key on your keyboard. This will launch the classic Command Prompt application.
  3. Paste in the following command and press the Enter key to execute it:
    taskkill /f /im cortana.exe
  4. Restart your computer and Cortana. Check if it works properly now.

Final thoughts

If you need any further help, don’t be afraid to reach out to our customer service team, available 24/7 to assist you. Return to us for more informative articles all related to productivity and modern day technology!

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