How to Fix Disney Plus Error Code 73 [Updated]

Sara Alsaqaf
When using Disney+streaming you may sometimes encounter error code 73. Learn how to fix this error and enjoy your daily dose of all things Disney.

Disney Plus (also stylized as Disney+) is a streaming service for all content Disney. However, many users are struggling to watch their favorite movies and shows, especially those overseas in locations where Disney+ isn’t available yet. In this article, you can learn how to fix the Disney Plus error code 73 and enjoy your daily dose of all things Disney.

Fix Disney Plus Error Code 73

 

Table of Content 

Fix Disney Plus Error Code 73

Use the following solutions to Fix Disney+ error code 73: 

Method 1. Turn off your VPN

The most likely cause for Disney+ error code 73 is a VPN connection. To protect region-locked content, the website tries to detect connections established via a VPN, and if you get caught, you’ll see the error screen pop up whenever you try to watch a video or movie.

If you are using a VPN, the simplest way to get rid of error code 73 is by temporarily disabling your VPN. If you’re in a country where Disney+ is available, this should cause no issues and you should be able to proceed to watch content on the site.

  1. Press the Windows + R keys on your keyboard. This is going to bring up the Run utility.
    Run Dialog
  2. Type in “control” and press the Enter key on your keyboard. This will launch the classic Control Panel application.
    Windows Control Panel
  3. Click on Network Connections. You should see your VPN connection listed in the new pop-up window.
  4. Select the VPN you’re using by highlighting it's icon.
  5. Click on the "Change settings of this connection" link in the Network Tasks menu.
  6. Go to the Networking tab at the top of the window, and click Uninstall. Press Yes to confirm to disable the VPN.
  7. After successfully disabling your VPN, try to access the content on Disney+ to see if error code 72 returns.

Method 2. Turn on location services

If you’re using a smartphone to watch Disney Plus content on, you may need to enable your location services to provide the necessary details for verification. Depending on your mobile phone, this can be done in one of two ways.

Enable location services on iPhone

  1. Tap on the Settings icon.
  2. Scroll down and open the Privacy tab.
    Privacy in iPhone
  3. Tap on Location Services.
  4. Tap on the Location Services toggle until it turns on/green. After completing this, you should be able to access your Disney+ content.

Enable location services on Android

  1. Tap on the Settings icon.
  2. Tap on Security & privacy, then tap Location access.
    location services in Android
  3. Make sure that the Access my location toggle is set to On.
  4. After completing this, you should be able to access your Disney+ content on your Android phone.

Method 3. Use a different VPN

If Disney+ is currently not available in your country, you can still try to access its contents by using a different VPN service. Some VPNs are better at going undetected than others — typically, paid services are more reliable and provide a better connection than free ones.

Our recommendations:

Method 4. Reset your Wi-Fi connection

Sometimes the trick to getting Disney+ working is simply reconnecting your network connection.

  1. Open your connections using the menu in your taskbar, found in the bottom right of the screen.
    Open Windows Connections
  2. Click on your active connection and choose the Disconnect option.
  3. Wait for 30-60 seconds before reconnecting to your internet connection. After this, try and test if you’re able to watch Disney+ content.

Method 5. Temporarily disable your antivirus

Antivirus applications are known to cause issues on computers by interfering with your internet connection or blocking apps and services from running properly. You can test if the antivirus you’re using at the moment is causing the Disney+ error code 73 by temporarily disabling it.

Note that this method is not recommended as it is unsafe to use your computer without protection. Only proceed if you’re aware of the possible risks and have a backup of your system to revert any damage that may happen.

  1. Right-click on an empty space in your taskbar and choose Task Manager.
  2. If the Task Manager launched in compact mode, make sure to expand details by clicking on the “Mode details” button.
    Task Manager > More details
  3. Switch to the Start-up tab using the header menu located at the top of the window.
  4. Find your antivirus application from the list and select it by clicking on it once.
    Switch STart-up
  5. Click on the Disable button now visible in the bottom-right of the window. This will disable the application from launching when you start your device.
  6. Restart your computer and try to access your Disney+ content.

Method 6. Switch to a different DNS server

A quick fix to this issue is changing your DNS server. Doing so, you can go around limitations and might even get a better internet speed on your device. Here are the steps to quickly change your DNS server to a well-known, fast, and public DNS.

  1. Press the Windows + R keys on your keyboard. This is going to bring up the Run utility.
    Run dialog box
  2. Type in “control” and press the Enter key on your keyboard. This will launch the classic Control Panel application.
    control panel
  3. Click on Network and Internet, then choose Network and Sharing Center.
    Network and sharing center
  4. From the menu on the left side, click on the Change adapter settings link. This is going to open a new window.
    change adapter settings
  5. Right-click on the connection you’re currently using and select Properties.
    connection properties
  6. Scroll down and click on Internet protocol version 4 (TCP/IPv4). Click on the Properties button.
  7. Select Use the following DNS Server addresses.
    Select
  8. Type 1.1.1.1 into the first row, then 1.0.0.1 into the second row. This will change your DNS to the popular 1.1.1.1 server, which you can read more about by clicking here.
  9. Click OK to apply your changes. Try using Disney+ and see if the error code 73 is resolved after modifying your DNS server.

Method 7. Contact support and your ISP

If none of the methods above seemed to work, you still have one thing left to try: contact the relevant support team to assist you.

  • Contact Disney+ customer service if you live in a region where the content you want to watch is available. They’ll assist you in how to fix your connection and use the service without hiccups.
  • Contact your Internet Service Provider if the Disney+ team wasn’t able to resolve your issue. Although rare, the issue could be related to your ISP wrongly assigning you to a different country, handing you an incorrect IP address, etc.
  • Contact your VPN support if you live in a region where Disney+ isn’t available. They might be able to provide you with information regarding which server to use to connect and watch content.

Final thoughts

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Tags: Troubleshooting