How To Fix Discord Audio Cutting Out During a Voice Call

Discord is an app used for communicating in many different ways. Be it through text, voice chat, or even video calls — it’s all possible in one app.

Whether you work from home, attend online classes, or simply participate in online communities, Discord should be installed on your computer. It’s one of the easiest ways to get in touch with your peers, stay up-to-date, share your thoughts and connect with new people.

Recently, users have been reporting issues with Discord voice chat and voice calls, such as the audio cutting out. If you’re experiencing this problem, we’re here to help. Let’s learn how to fix Discord’s audio cutting out.

Table of Contents 

• Common causes for Discord audio cutting out
• How to Resolve Discord Audio Cutting Out During a Voice Call
• Solved: Discord audio cuts out during voice call
• Method 1. Completely restart Discord
• Method 2. Tune the voice sensitivity in Discord
• Method 3. Turn off Echo Cancellation from your settings
• Method 4. Change the Discord voice channel region
• Method 5. Allow apps to access your microphone settings
• Method 6. Update your audio drivers
• Method 7. Force update Discord
• Method 8. Reset Discord voice settings
• Method 9. Reinstall Discord
• Final thoughts

Common causes for Discord audio cutting out

Before we jump into troubleshooting, it’s great to know some issues that may cause Discord’s audio to be cutting out. Knowing these common causes will help you identify the exact issue, making the troubleshooting process easier. No need for trial and error if you already know what to look for.

Things that have been reported to cause Discord audio cutting out are the following items or scenarios:

• Internet connection — If you have a poor internet connection, you’re more likely to experience issues with online activities. Because your internet is constantly struggling to stay connected to the voice channel, you might experience audio loss.
  
  
• Discord settings — Sometimes, your Discord is just not fine-tuned for your preferences. There are some settings that play directly into the audio cutting out, and you may be able to fix this issue by altering said settings.
  
  
• Windows 10 settings — Microsoft packed a lot of features and customizable settings into their system. If you want to ensure your Discord audio isn’t messed up, you need to look under the hood and change some Windows 10 settings.
  
  
• Drivers — Another essential installation needed for your system to work is drivers. Missing, corrupted, or outdated drivers may cause a number of issues, including Discord audio cutting out.
  
  
• Peripherals — Although rare, it’s possible that the peripherals you use are the culprits. For example, if your headset is damaged or the microphone is busted, it’ll most likely result in audio cutouts.

Now that we’ve identified some possible causes, it’s time to start troubleshooting. Remember to try all methods before contacting customer service! Even if your issue didn’t appear in the list of common causes, the guides below may help you fix the problem.

How to Resolve Discord Audio Cutting Out During a Voice Call

If you encounter Discord audio cutting out during a voice call you can try to completely restart Discord or tune DIscord’s voice sensitivity. Also, you can try to turn off  Echo Cancellation, change the Discord voice channel region or allow apps to access your microphone settings in Windows to resolve this issue. If these solutions still don’t work, you can update your audio drivers or even force update Discord. 

We’ve discussed these solutions in more detail here below. 

Solved: Discord audio cuts out during voice call

Use the following solutions to resolve the "Discord audio cuts out during voice call" issue: 

Method 1. Completely restart Discord

Sometimes, you just need to give Discord a breather and reboot it completely. To do so, follow the steps below.

1. Right-click on an empty space in your taskbar and choose Task Manager.
   
   
2. If the Task Manager launched in compact mode, make sure to expand details by clicking on the “Mode details” button.
   
   
3. Stay on the Processes tab. Locate Discord in your apps, and then right-click on it and select End task from the context menu.
   
   
4. Now, open Discord again and check if the audio issues still persist.

Method 2. Tune the voice sensitivity in Discord

The person talking to you may have their voice sensitivity too high, causing the audio to cut off on your end. Here’s a quick guide on how to fine-tune this setting in Discord and potentially fix audio cutouts.

1. Click on the Settings icon at the bottom left corner of your window, next to your Discord account.
   
   
2. Switch to the Voice & Video tab using the pane on the left side of the window. Here, scroll down until you see Input sensitivity, and turn off the Automatically determine input sensitivity toggle.
   
   
3. Start speaking into your mic to determine the right sensitivity. If the bar is in the orange area, Discord is unable to pick up your voice. If it’s green, then the sensitivity should be perfect.
   
   
   
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Method 3. Turn off Echo Cancellation from your settings

A feature called Echo Cancellation could play into your audio getting cut out on Discord voice calls and voice chat. Luckily, turning it off is rather simple.

1. Click on the Settings icon at the bottom left corner of your window, next to your Discord account.
   
   
2. Switch to the Voice & Video tab using the pane on the left side of the window.
   
   
3. Switch to the Voice & Video tab using the pane on the left side of the window. Here, scroll down until you see Voice processing, and turn off the Echo Cancellation toggle.
   

Method 4. Change the Discord voice channel region

If you have server owner permissions, you can try to change the server’s location to a different country which may help connectivity. This could solve issues with the audio cutting out if it’s related to your internet.

In a recent update, Discord made it so the voice channel regions can be modified on a channel-to-channel basis. Discord attempts to determine the best region automatically, but you may need to do some adjustments manually.

1. Switch to your server, then click on the Edit Channel icon next to the voice channel you want to modify.
   
   
2. Stay on the Overview tab, and scroll down to the bottom of the page. Expand the Region Override drop-down menu, and pick a region suitable for your server.
   
   
3. Click on the Save Changes button to finalize the modification and test if the new region works better for your server.

Method 5. Allow apps to access your microphone settings

Windows 10 may require you to manually turn microphone access on for your apps.

1. Open the search bar in your taskbar by clicking on the magnifying glass icon. You can also bring it up with the Windows + S keyboard shortcut.
2. Type in Microphone privacy settings and click on the first search result.
   
   
3. Make sure that the Allow apps to access your microphone toggle is set to On.
   
   
4. Scroll down and ensure that the Allow desktop apps to access your microphone toggle is also turned On.
   
   

Method 6. Update your audio drivers

Ensure all your audio drivers are up to date and intact by updating them using the following steps.

1. Press the Windows + R keys on your keyboard. This is going to bring up the Run utility.
2. Type in “devmgmt.msc” without the quotation marks and press the Enter key on your keyboard. This will launch the Registry Editor application.
   
   
3. Expand the Sound, video, and game controllers section by clicking on the arrow icon. Right-click on your audio driver and select Update Driver.
   
   
4. Click on Search automatically for updated driver software.
   
   
5. If Windows can find an updated driver, it will automatically download and install the update to your computer.

Method 7. Force update Discord

In rare cases, Discord is unable to update and maybe stuck on an older version. You can try using the Ctrl + R keyboard shortcut to essentially refresh the application, allowing it to update.

No luck? Check out our How to Fix Discord Update Failed Error article to learn how you can get around this issue.

Method 8. Reset Discord voice settings

No luck so far? Try resetting all of the Discord voice settings to default. You may need to set up your microphone again, but it’s a small price to pay for fixing your audio cutting out.

1. Click on the Settings icon at the bottom left corner of your window, next to your Discord account.
   
   
2. Switch to the Voice & Video tab using the pane on the left side of the window. Scroll down all the way to the bottom, and click on the Reset Voice Settings button.
   
   
3. All of your voice settings will be reset to default, allowing you to test a brand new configuration.

Method 9. Reinstall Discord

If nothing has worked, maybe it’s time to uninstall Discord and get a fresh, new copy. Note that some of your settings may be reverted to default when you reinstall the app.

You can download the latest Discord for your operating system by navigating to https://discord.com/ and clicking the Download button.

Final thoughts

We hope that by using the methods above, you were able to solve the Discord audio cutting out during voice calls issue. If you require any further assistance, don’t hesitate to reach out to our Customer Service or Discord Support.

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