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How to fix “There was a problem resetting your PC” error on Windows 10

There are many reasons why you might want to reset your computer. Windows 10 acting up, a pesky malware attacking your files or simply wanting a fresh start on your device. However, if you ran into the “There was a problem resetting your PC” error, even resetting requires some troubleshooting.

How to fix “There was a problem resetting your PC” error on Windows 10

As the error itself suggests, your PC will remain in the same state and the reset won’t be applied. In worse scenarios, your computer might get stuck in a reset loop, making it impossible to boot up your system.

Luckily, you can fix these issues by following our guides below. Continue reading to learn more about the error and see our methods for resolving the issue.

What causes " There was a problem resetting your PC" error?

Having this error appear on your screen basically makes resetting or botting your device impossible, depending on where you see the error. Here are some other variations of the error message on different builds of Windows 10:

  • There was a problem resetting your PC. No changes were made.
  • There was a problem refreshing your PC. No changes were made.
  • Can’t reset your PC.
  • There was a problem resetting your laptop or computer.
    refresh you pc


A variation of the same error can be seen in this screenshot.

If you see any of these error messages at the end of your resetting process, you’re required to do some fixing. Continue reading to find a method that works for you and your situation.

Fixed: "There was a problem resetting your PC"

Do you feel like you lost the battle against this error? Don’t worry, we’re here to help you. Even if your PC is currently stuck in a reset loop, we compiled some useful methods to get rid of this frustrating error screen.

Note: It’s worth mentioning that this exact error also exists on both Windows 8 and Windows 8.1 as well. Most of the methods below can potentially solve the issue of those operating systems. However, some steps might be worded differently due to our article focusing on Windows 10.

Depending on the state of your device, you can either attempt to fix the issue or restore your computer from a reset loop. Our methods will discuss all sorts of solutions fit for different scenarios.

For many of these methods, you need to have a local user with administrative permissions. 

Methodd 1: Run the System File Checker

It’s a possibility that your system has corrupted system files preventing it from resetting your PC. Running the System File Checker (SFC) will allow you to repair these files and try resetting again. To run the system file checker follow the procedure below:

  1. Search for Command Prompt, then right-click on the best match result and choose Run as administrator. If prompted, enter your local user password.
    Running command prompt using administrator privilege
  2. Once the Command prompt window opens, type sfc /scannow then press the enter key to start scanning your PC.
    How to scan your PC through command prompt
  3. Wait for the scan to reach 100% completion. Any system errors detected will automatically get repaired. This allows files associated with the "There was a problem resetting your PC" error to repair and function properly.
  4. Restart your computer and attempt to reset your PC again.

If this method didn't work for you try method 2 below.

Methods 2: Use a System Restore Point

If you have a System Restore point setup, you might be able to return to it and fix the errors automatically. By returning to one of these points, you basically send your computer back in time.

This method will only work if your point was set when the "There was a problem resetting your PC" error didn’t exist on your PC yet. However, it’s still worth a shot, as your files will never be harmed when doing a System Restore.

  1. From the search bar, type System Restore. Choose the Create a restore point option from the results.
    Creating a restore point on windows
  2. System Properties windows will launch. Here, switch to the System Protection tab as shown.
    System protection
  3. Click on the System Restore button.
    System Restore point
  4. When the System Restore window launches, click on Next.
  5. Choose a point you want to return to, then click Next.
    Automatic restore point
  6. Simply follow the on-screen instructions in the restoration wizard. When you’re done, check if you can reset your PC.

Method 3: Rename System and Software Registry

For this method, we will be using the Command Prompt.

Note: Even if your PC is currently stuck in a reset loop, you can access the Command Prompt and possibly fix the issue from there. To do this, you simply have to use the Startup Repair tool.

Follow the next steps carefully! Using commands can easily lead to issues if the commands aren’t entered right.

  1. Type Command Prompt in the search bar located within your taskbar. Right-click on it from the results and select the Run as administrator option.
    command prompt
  2. Using your keyboard, do the following:
    • Type cd %windir%\system32\config and press enter key
    • Next, type ren system system.001 and press enter.
    • Lastly, type ren software software.001 and press enter.
  3. Once you’re done, close the Command Prompt by typing EXIT and restart your PC. You can give resetting another try when you successfully booted up.

Method 4: Disable ReAgentc.exe

Some Windows 10 users have reported that "There was a problem resetting your PC" error immediately went away upon disabling ReAgentc.exe.

This process is related to the Windows Recovery Environment. You can disable it by using the Command Prompt. Make sure to follow our guide carefully! Using commands can easily lead to issues if the commands aren’t entered right.

  1. Type Command Prompt in the search bar located within your taskbar. Right-click on it from the results and select the Run as administrator option.
    How to run Command Prompt using administrator privilege
  2. Type in reagentc /disable and press enter.
    How to disable reagntc
  3. Re-enable the ReAgentc.exe process by typing in reagentc /enable. Press enter again.
  4. Close the Command Prompt and restart your computer. When you’re booted up, you can attempt to reset your PC once more.

Method 5: Refresh Windows from Windows Defender

Windows Defender is an integrated tool to help you with issues related to your computer. Its main purpose is to deal with malware, viruses, and other security issues, however, it’s often useful for other things as well.

When refreshing your PC, most of your files located on the system drive will be deleted. Make sure you back up anything that’s important.

After you’re done backing up your files, follow these steps to perform a refresh through Windows Defender:

  1. Open the Settings app by pressing down the Windows + I keys on your keyboard. Alternatively, you can click on the gear icon in the Start menu.
  2. Click on Update & Security.
    Windows update and security
  3. Click on Windows Security from the left-side menu. In other versions of Windows 10, this is called Windows Defender.
  4. Click on the Open Windows Security button. This button might show up as an Open Windows Defender Security Center for you.
    Windows security center
  5. Scroll down and choose Device performance & health.
    Device performance & health
  6. Under the Fresh start section, click on the Additional Information link.
    Device performance & health additional information
  7. Click on Get Started and follow the on-screen instructions for refreshing your PC. Afterward, you can attempt a reset once again.

Hopefully, our solutions were able to help you restore and reset your PC.


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